Rectify Repair & Refinish (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, store, and share personal information when you use our website, contact us,
or request a quote.
Information We Collect
We may collect and process the following information:
- Contact details: name, email address, phone number.
- Quote details: vehicle details, location, and description of damage.
- Photos / attachments: images you submit to help us assess damage.
- Website usage data: basic technical data such as device, browser, and page visits (if analytics/cookies are enabled).
How We Use Your Information
We use your information to:
- Respond to quote requests and enquiries.
- Assess damage based on the details and images provided.
- Contact you to arrange a booking or confirm details.
- Improve our website and services (where analytics are used).
- Maintain business records for accounting and operational purposes.
Legal Basis (UK GDPR)
We process personal data under one or more of the following legal bases:
- Legitimate interests: to respond to enquiries and provide quotes.
- Contract: to provide services once a booking is agreed.
- Legal obligation: for record-keeping and compliance where required.
- Consent: where you have opted in (e.g., non-essential cookies if used).
How We Store and Protect Your Information
We take reasonable steps to protect your information against loss, misuse, and unauthorised access.
Data is retained only as long as necessary for the purposes it was collected, or as required by law.
Sharing Your Information
We do not sell your personal information. We may share information only where necessary to operate our service,
such as with email/hosting providers or IT support, or where legally required.
Your Rights
Under UK GDPR, you have rights including:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate data.
- The right to request deletion (where applicable).
- The right to object to processing in certain circumstances.
- The right to data portability (where applicable).
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: contact@rectifyrepair.co.uk
Phone: +44 7587 221967
Last updated: 2026
